Our Policies

TERMS AND CONDITIONS

Standard terms are net 30 days upon approval of a signed credit application. Other payment options include Visa, Mastercard, and COD.

DELIVERY CLAIMS

Any shipping errors, shortages or damages must reported to customer service within 24 hours from receipt of the order. All requests for proof of delivery must be received within 30 days of shipment.

RETURN POLICY

Acceptance of returned products is at the discretion of Omni Medical Supply. Returned merchandise will not be accepted for credit without a return goods authorization (RGA) number, which can be obtained by calling customer service. There is a maximum three-month time limit in which to return all merchandise, should Omni Medical Supply approve such a return. The following is required for a return goods authorization (RGA) number:

• Full description of merchandise and item # of product being returned.
• Complete reason for return.
• Invoice and/or confirmation number (sales order number)

The following applies to all merchandise that is not defective or product that is a result of the customer’s error:

• 20% inspection and restocking fee on returns if the merchandise is in the original containers, has not been used, and can readily be restocked.
• An additional fee may apply if the item was a special order or not-stock item. The customer should also expect to pay the freight back to the manufacturer.

Credit will be issued to all authorized returned goods. Credit may be used towards future orders placed with Omni Medical Supply, Inc. Omni Medical Supply does not issue refunds in the form of cash, checks or credit cards.