The following FAQs are some of the most common questions we get. If you have any other questions, don't hesitate to get in touch with us here. [email protected]
New Customer FAQs
Yes, you do have to have an account to purchase items using the website.
Yes, Omni Medical sells to both individuals and businesses.
Individuals and businesses are limited in what they can purchase based on what licenses they hold. Omni Medical sells both prescription and "over-the-counter" products.
Both individuals and businesses are able to purchase "over-the-counter" products without any licenses.To purchase prescription products, you must have the necessary licenses.
Opening an account with Omni Medical is easy and will take about an hour of your time.
There are two ways to create an account. You can create an account on our website. You will fill out a form and receive an automated email with an "Application for Open Account" and further instructions on how to create an account.
The second way to create an account is to get in touch with our customer service team. They will walk you through the process. You can contact Omni customer service by phone at 800.860.6664, by email at [email protected], or by using the contact form located here.
Current Customer FAQs
We take orders by phone, email, fax, and through our ordering portal, https://www.omniordering.com. Our phone number is 800.860.6664; our email address is [email protected]; our fax number is 248.694.5120.
Order processing, packing, and shipping are affected by various factors, including payment method, profile status, in-stock status, the type of product you've purchased, the shipping location, and the product's origin. Each factor plays a role in how long it takes your purchase to be processed and how long it takes for the product to ship from our warehouse or the product's manufacturer.
On average, most in-stock items are shipped within 24 hours of receiving your order.
Shipping times vary. For in-stock items, shipping, on average, takes 3-7 days. Shipping time is largely dependent on the shipping location. The shipping time for products that come directly from the manufacturer, out-of-stock items, and custom-ordered products depends on lead times and several other factors. Please get in touch with our customer service team for more information.
Finally, we offer express shipping options if you need items quickly or by a specific date.
To learn more, please get in touch with our customer service team or your Omni rep. You can contact Omni customer service by phone at 800.860.6664, by email at [email protected], or by using the contact form located here.
No, Omni Medical Supply does not bill insurance.
Yes, Omni Medical Supply can ship products to patients' homes and to most other locations. We do not currently offer international shipping.
Yes, Omni Medical Supply has the ability to source specific products.
To learn more, please get in touch with our customer service team or your Omni rep. You can contact Omni customer service by phone at 800.860.6664, by email at [email protected], or by using the contact form located here.
Yes, Omni Medical Supply has the ability to stock specific products.
To learn more, please get in touch with our customer service team or your Omni rep. You can contact Omni customer service by phone at 800.860.6664, by email at [email protected], or by using the contact form located here.
Yes, Omni Medical does offer local pick-up options. We are located in Romulus, Michigan. Romulus, Michigan, is southwest of Detroit and directly east of Ann Arbor.
To schedule a local pick-up, please get in touch with our customer service team. You can contact Omni customer service by phone at 800.860.6664, by email at [email protected], or by using the contact form located here.
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