Shipping
In-stock orders confirmed by 2 pm EST ship the same day, pending credit approval.
Returns Policy
Acceptance of returned products is at the discretion of Omni Medical Supply, LLC. Returned merchandise will only be accepted for credit with a return goods authorization (RGA) number, which can be obtained by calling customer service. There is a maximum 30-day time limit to return all merchandise should Omni Medical Supply, LLC. approve such a return. Special Order items are non-returnable and non-refundable.
The following is required to obtain a return goods authorization (RGA) number:
- Full description of merchandise and item number of product being returned
- Complete reason for return
- Invoice and/or confirmation number (sales order number)
The following applies to all merchandise, not defective or results from the customer’s error:
- There will be a 25% inspection and restocking fee on returns if the merchandise is in the original container, has not been used, and can readily be restocked.
- An additional fee may apply if the product was a special order or non-stock item.
- The customer should also expect to pay the freight back to the manufacturer.
Credit will be issued on all authorized returned goods. Credit may be used towards future orders placed with Omni Medical Supply, LLC. Omni Medical Supply, LLC. does not issue refunds in the form of cash or checks.
If you have additional questions or need further assistance, please use the Contact Us form or call us at (800)-860-6664.
Terms and Conditions
Standard terms are Net 30 days upon approval of a signed credit application. Other payment options include ACH payments and all major credit cards.
Delivery Claims
Any shipping errors, shortages, or damages must be reported to customer service within 24 hours of receiving the order. All requests for proof of delivery must be received within 30 days of shipment.